Theodorou Group places great emphasis on the technical support of its customers both before and after the sale. Its goal is to provide high quality technical support services and immediate response both at our facilities and also on site. To this end, it invests in the continuous training of its technical staff and the constant upgrading of its state-of-the-art infrastructure. It has over 90 trained engineers (of higher education) based all over Greece and Cyprus.
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Theodorou Group places great emphasis on the technical support of its customers both before and after the sale. Its goal is to provide high quality technical support services and immediate response both at our facilities and also on site. To this end, it invests in the continuous training of its technical staff and the constant upgrading of its state-of-the-art infrastructure. It has over 90 trained engineers (of higher education) based all over Greece and Cyprus.
Our technical support capabilities include:
• Help in designing the right solution
• Analysis of specifications by recording the needs at the customer's site and using samples
• Correct and trouble-free installation
• Networking and interconnection with existing information systems
• User training in operation level and A' maintenance level
• Emergency repairs in the field or in our workshops throughout Greece
• Preventive maintenance through maintenance contracts tailored to the requirements of each business
• Provision and management of spare parts and consumables
• Access to a Technical Support Hotline
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