The Theodorou Group places particular emphasis on providing technical support to its customers both before and after the sale. The goal is to deliver high-quality technical support services with prompt response times, both at our facilities and on the customer's site. To achieve this, the group invests in the continuous training of its technical staff and the upgrading of related infrastructure. It has over 90 trained technicians (with higher education degrees) present throughout Greece and Cyprus.
The technical support services include:
- Assistance in designing the appropriate solution
- Analysis of specifications with a detailed assessment of customer needs using samples
- Proper and seamless installation
- Networking and integration with existing information systems
- User training at the operation level and first-level maintenance
- Emergency repairs either on-site or in our workshops across Greece
- Preventive maintenance through customized maintenance contracts tailored to each business's requirements
- Provision and management of spare parts and consumables
- Access to a Technical Support Hotline